Customer Care
Frequently Asked Questions
Helpful information about shopping with Rueeq.
What does Rueeq sell?
Rueeq is an online fashion store focused on clothing, jewelry, footwear, and accessories for customers in the United States.
How do I know which size to choose?
Use the measurements and fit notes on the product page. Sizing can vary by item, so compare the listed measurements with a similar item you already own. Contact us before ordering if information is unclear.
Are colors exact?
We aim for accurate photography and descriptions, but color can appear different because of lighting and screen settings. Product-specific color names and descriptions provide additional guidance.
Where does Rueeq deliver?
Rueeq currently ships to United States delivery addresses accepted at checkout. International delivery is not currently offered. See the Shipping Policy for complete delivery information.
How long will my order take?
Handling normally takes 1–3 business days, followed by an estimated 4–10 business days in transit for standard U.S. delivery. Carrier and weather delays can occur.
How can I track my order?
When tracking is available, it is sent to the email address used at checkout. One order may have more than one tracking number if products ship separately.
Can I change or cancel an order?
Contact us as soon as possible. We cannot guarantee changes or cancellation after processing starts.
What is the return window?
Eligible items may be returned by mail within 30 calendar days after confirmed delivery. Conditions and exclusions apply; review the Return & Refund Policy before ordering.
How are refunds issued?
Approved refunds are submitted to the original payment method within 5 business days after inspection. Banks and payment providers may need an additional 3–10 business days to post the credit.
Which payment methods are accepted?
Rueeq currently accepts PayPal through secure checkout. Do not send payment details through the contact form.
How do I contact Rueeq?
Use our Contact Us page. Include your order number for order-related questions, but never include a full card number or account password.