Privacy Policy

This Privacy Policy explains how Rueeq (“Rueeq,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit rueeq.com, create an account, contact us, or place an order. It also explains choices and rights that may be available under applicable law.

Information we collect

• Contact and identity information: name, billing and shipping address, email address, telephone number, account username, and customer support communications.
• Order and commercial information: products viewed or purchased, order history, returns, preferences, discounts, and transaction records.
• Payment information: payment details are processed by payment service providers. Rueeq generally receives payment status and limited transaction information rather than full card numbers.
• Device and usage information: IP address, browser and device type, pages viewed, referring URLs, approximate location derived from IP, interaction events, and cookie or similar identifiers.
• Information you choose to provide: reviews, messages, photos submitted for support, survey responses, and other content.

How we collect information

We collect information directly from you; automatically through cookies, server logs, and similar technologies; and from service providers that help operate payments, fraud prevention, analytics, advertising, shipping, customer support, and website hosting.

How we use information

• Provide the website, account features, checkout, delivery, returns, refunds, and customer support.
• Process payments and prevent fraud, abuse, security incidents, and prohibited activity.
• Communicate about orders, policy changes, and service messages.
• Improve products, merchandising, site performance, accessibility, and customer experience.
• Personalize content and, where permitted, measure or deliver marketing.
• Comply with legal obligations, enforce agreements, and protect customers, Rueeq, and others.

Cookies and similar technologies

Cookies support essential functions such as carts, checkout, security, preferences, and analytics. Some cookies may be set by service providers. Browser settings may allow you to block or delete cookies, but essential features may not work correctly. Where legally required, we will request consent for non-essential cookies.

How we disclose information

We may disclose information to service providers and contractors that perform hosting, ecommerce, payment processing, fraud prevention, analytics, customer support, communications, advertising, shipping, and professional services. We may also disclose information when required by law; to protect rights, safety, and security; in connection with a merger, financing, sale, or transfer of business assets; or when you direct or consent to the disclosure.

Rueeq does not sell personal information for money. Certain analytics or advertising disclosures may be treated as “sharing,” “targeted advertising,” or a “sale” under some U.S. state privacy laws. If those laws apply to Rueeq and such processing is enabled, eligible users may request to opt out.

Data retention

We retain information for as long as reasonably necessary for the purposes described above, including fulfilling orders, supporting customers, maintaining transaction and tax records, resolving disputes, preventing fraud, and meeting legal requirements. Retention periods vary by record type and legal obligation.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system or internet transmission is completely secure, so we cannot guarantee absolute security.

Your choices and privacy rights

You may unsubscribe from promotional email using the link in the message, while continuing to receive order and service communications. Depending on your state and subject to legal exceptions, you may have rights to request access, correction, deletion, or portability; to opt out of certain targeted advertising, sale, or sharing; and to appeal a denied request. We will not discriminate against you for exercising an applicable privacy right.

To submit a request, use our Contact Us page and write “Privacy Request” in the subject. We may need to verify your identity and authority before completing a request. Authorized agents may be required to provide proof of authority.

Children

The site is intended for a general adult shopping audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Third-party links and services

Third-party websites, social platforms, payment providers, and other services have their own privacy practices. This policy does not control them.

Do Not Track

Because there is not a universally accepted standard for browser “Do Not Track” signals, the site may not respond to them. We will honor legally recognized opt-out preference signals when required and technically applicable.

Changes to this policy

We may update this policy prospectively. The effective date above will be revised, and material changes may be communicated through the site or another appropriate method.